Thank you for choosing Peptasy LLC! We are committed to ensuring your satisfaction with your purchase. If you have any questions about your purchase, please be sure to review our refund and return policy below.
- Return Request
If you wish to return your purchase, please submit a return request within 30 days of receiving the item. Please ensure the item is unused, tags are intact, and it is in its original packaging.
How to submit a return request: Send an email to mindy@peptasy.com or support@peptasy.com, providing your order number and reason for return.
Return Address: 141 SPRING DR, ROSWELL, GA, 30075 USA - Refund
Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be processed through the original payment method, and typically, the refund amount will appear in your account within 5-10 business days, depending on your bank or payment provider. - Return Shipping Costs
Return shipping costs are borne by the customer unless the product is defective or incorrect. We recommend using a trackable shipping method and keeping proof of shipment in case the goods are lost in transit. - Non-Returnable Items
The following types of items are non-returnable:
Opened or used hygiene products (such as underwear, etc.)
Items past the return request period - Exchanges
If you wish to exchange an item, please request a return first, and then purchase the new item you want on our website.
Thank you for choosing Peptasy LLC. We look forward to providing you with excellent products and services!